Purpose and creation
The Social Legal Map of Amsterdam was developed to provide citizens with a clear overview of available (free) legal services. This initiative was created through a collaboration between the Amsterdam Law Hub, the University of Amsterdam (UvA) and Patroon, with funding from the Legal Aid Board. The map makes it easy for citizens and legal aid providers to search by type of aid provider or type of legal problem.
User Centric Design
User centric design was applied in the development of Amsterdam's social legal map to ensure that the map properly reflects the needs and expectations of end users. User centric design emphasizes the importance of involving end users in all phases of the design process, from idea generation to prototype testing to final implementation.
Content and impact
The map shows locations of legal stores, legal counters, neighborhood teams and (social) lawyers. Since its launch, improvements have been observed in access to legal advice, more efficient service delivery and cooperation between service providers.
Challenges include keeping the map current, reaching vulnerable groups and addressing language barriers. Future developments may focus on expansion to other cities, integration with digital platforms and the use of advanced technology.
Amsterdam's social legal map has proven to be a successful initiative. Continued innovation and collaboration are crucial to keep the map current and further improve access to legal advice.